Last updated: 2023-07-08
Shipping Rates
Shipping charges for your order will be calculated and displayed at the checkout. We use a weight based flat shipping charge per country for all of our products.
Order Processing
Items on our website are typically processed and ready to ship within 1-2 business days, unless otherwise specified. Please note that we do not process or ship orders during the weekend or holidays. In cases where we experience a high volume of orders, there may be a slight delay in shipment.
If there is a significant delay in processing your order, we will notify you via email.
Shipment Confirmation
Once your order has been shipped, you will receive a confirmation email containing the tracking number(s) for your package(s). The tracking number(s) will become active within 24 hours, allowing you to track the progress of your shipment.
Damaged in Transit
In the unfortunate event that your item(s) arrive damaged, please contact us immediately. We will request you to provide photos of the damaged package and items. These photos are necessary for us to file a claim with the shipping carrier. Please refrain from discarding the damaged packaging or items until we have confirmed whether the shipping carrier requires them to be picked up.
Eco-Friendly Shipping
All our packages are shipped as carbon neutral as possible. We re-use boxes, packages, newspapers and whatever else to ensure our impact on nature is as minimal as possible.
Weather based delayes
Soy wax is sensitive to hot or cold temperatures and we take this into consideration when shipping the item. We cannot provide cooling (or heating) options, so your shipment may be delayed during certain weather conditions.
Special Orders and Wholesale Orders
Please note that the provisions mentioned above do not apply to special orders and wholesale transactions. Special orders and wholesale transactions are subject to the terms outlined in the individual contract.
Wholesale and special orders are not eligible for any other shipping offers or promotions unless specifically stated.
If you have any questions or require further assistance regarding our shipping policy, please don’t hesitate to contact us.